PR comes into its own when clients are in deep trouble – whether of their own making or not. Speed, intelligence, guile, contacts, PRs need them all when the chips are down.
Posted by Paul Seaman under Crisis management on 2 March 2010. 5 comments.
Warren Buffett said recently on CNBC that the rules of crisis management are get it right, get it fast, get it out, and get it over. For the first time ever, I’m going to push back on Mr. Buffett’s advice. More »
Posted by Paul Seaman under Crisis management / Opinion research / Trust and reputations on 21 February 2010. 3 comments.
Here’s a critique of the tyranny of apologies and the hypocrisy of sponsors and the general public. It’s a call to all to stop faking it. It is a cry for the return of commonsense, reserve and a mind-your-own-business attitude. More »
Posted by Paul Seaman under Crisis management on 12 February 2010. One comment.
Contrary to popular crisis management mythology, most dramas and disasters aren’t really crises at all. Chin up: things aren’t often really all that bad. More »
Posted by Paul Seaman under Crisis management on 3 February 2010. 3 comments.
Made public yesterday, the last words from a family of four: “We’re in a Lexus. . . and we’re going north on 125 and our accelerator is stuck. . . we’re in trouble. . . there’s no brakes. . . we’re approaching the intersection. . . hold on. . . hold on and pray. . . pray.” More »
Posted by Paul Seaman under Crisis management / West Ham United on 2 February 2010. 2 comments.
Despite having more off-side affairs than Tiger Woods, despite deceiving us all as Dad of the Year, while he dumped the kids to play away, I’m backing John Terry’s claim to remain captain of England. More »
Posted by Paul Seaman under Crisis management / Media issues / Trust and reputations on 1 February 2010. 4 comments.
Warning: this post is counter-revolutionary. A recent BBC’s Culture Show celebrated how Wikileaks exposes anything which comes its way with no chance of legal comeback. Supposedly this will usher in a revolution in openness. Here’s the case against transparency in defence of trust. More »
Posted by Paul Seaman under CSR reality check / Crisis management / Media issues on 26 January 2010. 2 comments.
Manchester United and Manchester City have advised their players against using social media accounts. It would seem the players have accepted the advice. The WSJ has taken a similar stance on SM. There are serious issues here to explore. More »
Posted by Paul Seaman under CSR reality check / Crisis management on 21 January 2010. 5 comments.
Posted by Paul Seaman under Crisis management / Trust and reputations on 19 December 2009. No comments.
Unite trade union leaders representing BA cabin crew are yelling that being told by the High Court that they can’t strike is a “disgraceful day” for democracy. That’s humbug! By declaring their ballot illegal the court did them a favour. More »
Posted by Paul Seaman under CSR reality check / Crisis management on 23 September 2009. 6 comments.
Heather Yaxley’s very sensible comment yesterday in response to my piece on France Telecom’s (FT) suicides, provides an opportunity to say why in my heart of hearts I long to criticise FT’s approach. More »
