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Posts under ‘Crisis management’

PR comes into its own when clients are in deep trouble – whether of their own making or not. Speed, intelligence, guile, contacts, PRs need them all when the chips are down.

HP, Hurd, soft porn & the morality game

Posted by Paul Seaman under CSR reality check / Crisis management on 16 August 2010. 6 comments.

What happened to Mark Hurd at HP was the stuff of Hollywood. Michael Moore or Oliver Stone to the fore? More »

How PRs advise firms to grovel and deceive

Posted by Paul Seaman under Crisis management / Trust and reputations on 10 August 2010. 3 comments.

I’m home refreshed after two weeks in the Swiss canton Ticino on the shores of Lake Lugano. It didn’t take long, however, for me to get my focus back and decide to take a swipe at some PR nonsense. More »

Mrs Obama puts BP’s oil spill in perspective

Posted by Paul Seaman under Crisis management / Energy issues / Political spin on 13 July 2010. One comment.

Imagine the outrage if gaffe-prone BP chief Tony Hayward had said yesterday that the Gulf Coast places were “as vibrant and just as beautiful as they’ve always been”. Well, that’s what First Lady Michelle Obama did say yesterday. More »

Will BP’s regulators share the blame?

Posted by Paul Seaman under Crisis management / Energy issues on 2 June 2010. One comment.

Who’s to blame for the blowout in the Gulf? It’s a fair bet that the corporations involved will get stuck with most of the opprobrium. But I’m more inclined to blame the regulators and their masters, the politicians. What’s BP to say about its plight? I’d say the big thing is for them to stress that, with luck, they’re here for the long haul. They want to fix the problem, clean up the mess, learn the lessons and go on aiming to be the “best in class”. The rest of the truth will need to be told by third parties.  More »

Let’s interrogate Shell’s CSR in Nigeria

Posted by Paul Seaman under CSR reality check / Crisis management / Energy issues / Trust and reputations on 18 May 2010. 5 comments.

Yesterday Shell said it was going to clean up the Niger Delta, compensate local communities for past injuries, and institute a local stakeholders’ program that will help lift the region out of poverty. That sounds like good news. But what if the real victim is the truth?  More »

Risk free energy? Boycott BP? No way!

Posted by Paul Seaman under Crisis management / Energy issues on 12 May 2010. 5 comments.

At the Senate hearing into the Gulf of Mexico oil spill BP, Transocean and Halliburton disputed each other’s account of what caused the accident. It was a messy affair. But in it I glimpsed the makings of a much-needed corrective PR campaign. More »

This s**t storm was Brown through and through

Posted by Paul Seaman under Crisis management / Political spin on 29 April 2010. 3 comments.

Gordon Brown’s “Bigotgate” gaffe was fabulous. He’s caught complaining that his staff put him with the wrong sort of elector (having said he was opening himself to all comers) and then says he misunderstood what Mrs Duffy was saying. What’s to learn? More »

Message to Nestlé – stay corporate on SM

Posted by Paul Seaman under Crisis management / Media issues on 23 March 2010. 2 comments.

Greenpeace has forced a tantrum out of Nestlé. Under pressure Nestlé broke the golden rule corporates must obey on social media platforms – never get personal. More »

In defence of the Catholic Church’s reputation

Posted by Paul Seaman under Crisis management / Trust and reputations on 21 March 2010. 5 comments.

The Holy See has apologised, rightly, for the Catholic’s Church’s cover up of the abuse of children in their care. But there are aspects of this case which should make us hesitate to single out the Catholic Church’s reputation for special attention. More »

Buffetted by crisis? Don’t be quick, be right

Posted by Paul Seaman under Crisis management on 2 March 2010. 5 comments.

Warren Buffett said recently on CNBC that the rules of crisis management are get it right, get it fast, get it out, and get it over. For the first time ever, I’m going to push back on Mr. Buffett’s advice. More »

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