Trust and reputations

We are supposed to be short of trust and reputations are certainly under constant and vicious attack. We need to see where trust really does lie, and whether we ought to recalibrate our assessment of reputations.

Categories: Crisis management / Political spin / Trust and reputations

12 July 2017

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Bell Pottinger South Africa, a reality check

What unites all the major political parties in South Africa: the African National Congress (ANC), the Democratic Alliance (DA), the South African Communist Party (SACP) and the Economic Freedom Fighters (EFF)? The answer is their determination to divide the country along pre-existing racial fault lines. Yet the DA, South Africa’s main opposition party, has had the audacity to lodge a misconduct claim against Bell Pottinger (BP) with the UK’s Public Relations Consultants Association, accusing it of “sow[ing] racial mistrust, hate and race-baiting, and [encouraging a] divided society”.  Read on ›

Categories: History of PR / PR issues / Trust and reputations

15 August 2015

3 comments

Contribution to “global conversation on global public relations standards”

Professor Anne Gregory and Jean Valin have asked readers of PR Conversations (PRC) to get involved in their project to produce a Global Body of Knowledge that defines the capabilities that proficient public relations practitioners should possess.  I am taking up that challenge here by critiquing their attempt to elevate public relations into a respected profession by defining the professional qualifications that PR pros must acquire. Read on ›

Categories: Media issues / Political spin / Trust and reputations

2 December 2012

4 comments

PRs shouldn’t rush to welcome Leveson

PR professionals need to interrogate the Leveson report in great detail. That’s because there’s the possibility of another Dangerous Dogs-type Act coming on. In 1991 several high-profile outrages involving fighting dogs biting, maiming and killing babies and old folk were whipped up by the tabloids to create a moral panic. Then emotionally-incontinent parliamentarians rushed through draconian legislation. The result is now acknowledged to have been a disaster for public protection, dogs owners and justice (1). Read on ›

Categories: Crisis management / Trust and reputations

27 October 2012

12 comments

Poor communication is not a crime

Italian judge Marco Billi has jailed (pending appeal) six scientists and one public official for six years for manslaughter. They were condemned for downplaying – in their communication – the risks of an earthquake in L’Aquila, Italy, which killed 309 people in 2009. The verdict should send shockwaves through the ranks of public relations professionals, because the precedent it sets could be applied to PR pros just as easily as to our clients and their other advisers. Read on ›

Categories: Crisis management / CSR reality check / Richard D North / Trust and reputations

25 October 2012

One comment

Savile and the BBC’s clip-board kings and queens

[This is a guest post by Richard D North.] The most important questions about the BBC and Savile saga are often left a little late in the discussion. First, why did anyone of ordinary savviness at the top of a mass entertainment organisation think the old weirdo was worth a post-mortem tribute, granted the strength of the rumours which had been going round for years? Read on ›