As a reputation strategist, I find Ryanair fascinating. Judging by the response to my first post here and on Linked-in’s PR Group discussion pages, I’m not alone.  Read on ›

I’ve got that post-holiday feeling (seven days by Lake Lugano, thanks). You’ll know it. Suddenly I think I understand lots of stuff … So here’s what I think is going wrong in a good deal of PR thought. Read on ›

The BBC now reports that Harris Tweed’s Chief Executive denies that the company is “de-Scottishifying” its brand in the US as was reported in The Times today. Read on ›

I read in this morning’s The Times that in the US, Harris Tweed has decided to de-Scottify its brand following the release of the Lockerbie bomber. How dumb do Harris Tweed think Americans are?  Read on ›

Neville Hobson, arguably Britain’s leading social media blogger, has replied to my charge that social media do not change the rules of business. He says: This is no fad, this is a revolution. Let’s take a closer look at his arguments. Read on ›

I’ve just been out rowing on Zurich lake. It’s a good place to muse. You can’t share my blisters but I hope you’ll share my water-borne (and not water-logged) thoughts on whether the ultra-modern “social” media really are all that different to poor old “mass” media. Read on ›

Clay Shirky argues in his controversial article “Newspapers and Thinking the Unthinkable” that because the barriers to entry in the industry have fallen close to zero, the future of newspaper-type journalism looks bleak in the internet age. I beg to differ. Read on ›

Wal-Mart’s business and reputation are growing. CEO Lee Scott is leaving the company on a deserved high. There’s a twist: it looks like the “bad” old lean Wal-Mart is what’s doing well, not the reborn touchy-feely version. Read on ›

This piece comes with a health warning. It is a bit rude about a very prevalent fashion. I want to diss the idea that PR online strategies must be nice, non-judgmental, inclusive, blah blah. Read on ›

A new survey reports that over two-thirds of consumers “would remain loyal to a brand during a recession if it supports a good cause”. Why wouldn’t they say so? And so what? Let’s try a little rebelliousness here. Read on ›