Posted by Paul Seaman under Crisis management on 2 March 2010. 5 comments.
Warren Buffett said recently on CNBC that the rules of crisis management are get it right, get it fast, get it out, and get it over. For the first time ever, I’m going to push back on Mr. Buffett’s advice. More »
Posted by Paul Seaman under Crisis management on 12 February 2010. One comment.
Contrary to popular crisis management mythology, most dramas and disasters aren’t really crises at all. Chin up: things aren’t often really all that bad. More »
Posted by Paul Seaman under Crisis management on 3 February 2010. 3 comments.
Made public yesterday, the last words from a family of four: “We’re in a Lexus. . . and we’re going north on 125 and our accelerator is stuck. . . we’re in trouble. . . there’s no brakes. . . we’re approaching the intersection. . . hold on. . . hold on and pray. . . pray.” More »
Posted by Paul Seaman under Crisis management / Media issues / Trust and reputations on 1 February 2010. 4 comments.
Warning: this post is counter-revolutionary. A recent BBC’s Culture Show celebrated how Wikileaks exposes anything which comes its way with no chance of legal comeback. Supposedly this will usher in a revolution in openness. Here’s the case against transparency in defence of trust. More »
Posted by Paul Seaman under Crisis management on 9 April 2009. 5 comments.
The PR travails of the British police over the death of bystander Ian Tomlinson at the G20 summit in London reminded me of the lessons in crisis management learned from the shooting of Charles de Mendez and the crisis at Three Mile Island in 1979. The reason is simple: first impressions count. More »
Posted by Paul Seaman under Political spin on 7 April 2009. 2 comments.
Initial reports suggested Gordon Brown’s Labour Party gained three percentage points in the opinion polls after last week’s G20 summit in London. However, a poll in today’s The Times suggests that the “New World Order” bounce for Brown was lost in the row over MPs’ expenses and in the post-summit analysis that exposed Gordon’s spin. More »
Posted by Paul Seaman under Crisis management / Trust and reputations on 10 March 2009. One comment.
There’s a timely call in today’sTimes for bank bosses to take the lead in restoring the reputations of their own institutions. Some have, but the message remains valuable. More »
Posted by Paul Seaman under CSR reality check / Media issues on 24 February 2009. 6 comments.
This is when I miss London. It stages the debates we need. Last night Polis, the London School of Economics media think tank organised: Why Did Nobody See It Coming? Reporting The Crash – The Debate. The panel was distinguished and Charlie Beckett thankfully gives a good account of it today on his blog. More »
Posted by Paul Seaman under Crisis management / PR issues / Trust and reputations on 20 December 2008. One comment.
Posted by Paul Seaman under CSR reality check / Crisis management / Media issues / Trust and reputations on 11 December 2008. No comments.
Sorry to blow my own trumpet, but I have a piece in the Wall Street Journal (Europe) today. More »
