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Posts tagged ‘perception’

Risk free energy? Boycott BP? No way!

Posted by Paul Seaman under Crisis management / Energy issues on 12 May 2010. 5 comments.

At the Senate hearing into the Gulf of Mexico oil spill BP, Transocean and Halliburton disputed each other’s account of what caused the accident. It was a messy affair. But in it I glimpsed the makings of a much-needed corrective PR campaign. More »

PR should help leaders lead, not listen

Posted by Paul Seaman under CSR reality check / Opinion research / Trust and reputations on 28 February 2010. 6 comments.

Here’s a manifesto in favour of decent top-down adult leadership rather than the febrile fashions of the crowd.   More »

Where was Mr Toyoda yesterday?

Posted by Paul Seaman under Crisis management on 3 February 2010. 3 comments.

Made public yesterday, the last words from a family of four: “We’re in a Lexus. . . and we’re going north on 125 and our accelerator is stuck. . . we’re in trouble. . . there’s no brakes. . . we’re approaching the intersection. . . hold on. . . hold on and pray. . . pray.” More »

BA unions in retreat over cabin crew

Posted by Paul Seaman under CSR reality check / Crisis management on 21 January 2010. 5 comments.

Unite, the union representing BA cabin crew, has postponed the threat of industrial action until after the Easter holidays to allow “families to be able to plan their travel arrangements in confidence”. That would appear to be a good PR move, but it isn’t. More »

What value has a reputation?

Posted by Paul Seaman under Trust and reputations on 23 October 2009. 5 comments.

I found a great quote from Warren Buffett on the PR blog of Dr. Leslie Gaines-Ross, Weber Shandwick’s Chief Reputation Strategist, and it set me thinking. Does Buffett’s quote contradict my take on Ryanair? More »

France Telecom: avoiding suicide?

Posted by Paul Seaman under CSR reality check / Crisis management on 22 September 2009. 2 comments.

France Telecom has been getting unwelcome attention. It stands accused of driving 24 of its workers to suicide over an eighteen-month period. Rather than fight its corner, the company seems to prefer the old bad PR strategy: ”apologise, reform and move on”. Why so? More »

Come on you Irons

Posted by Paul Seaman under West Ham United on 31 October 2008. One comment.

Gianfranco Zola – manager of West Ham United – is confident that our team’s four-match losing streak is set to end soon. He says it could start on Saturday at the Riverside when we face Middlesbrough, before home matches against Everton and Portsmouth. More »

Barclays is Gulliver in Lilliput

Posted by Paul Seaman under Credit Crunch / Trust and reputations on 31 October 2008. No comments.

Today Barclays Bank raised £7.3 billion from Middle East-based investors. That makes Barclays one of the high street’s premier brands, not just in terms of perception, but in terms of reality, along with HSBC. More »

Reasons to be cheerful Part 3

Posted by Paul Seaman under Crisis management on 30 October 2008. No comments.

London’s latest shopping extravagnza, the Westfield London Centre, was planned in a boom in another century and opens at the beginning of a recession.

Oh doom, oh gloom, oh glum. Thank goodness, Boris says that view’s nonsense. More »

George Osborne admits mistake

Posted by Paul Seaman under Crisis management / Political spin / Trust and reputations on 27 October 2008. No comments.

So, George Osborne admitted on the BBC that he made a mistake meeting Oleg Deripaska on his yacht. It is refreshing and rare for a politician to admit such an error. He has also committed himself on the record to having nothing more to do with party fundraising. More »

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