Tag: Banking

Categories: Credit Crunch / Crisis management / CSR reality check / Trust and reputations

20 November 2008

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Barclays continues to show the way

As I dug in to my morning Muesli here on the Zurich lake I caught up with yesterday’s FT. There I read an amusing editorial about Barclays being the listening, theatrical bank that headed off a shareholder revolt by the skin of its teeth. It’s true though: in a very clumsy fashion, Barclays and its shareholders are forging a brave new world. The implications for financial PR are profound. Read on ›

Categories: Credit Crunch / Trust and reputations / Zurich

8 November 2008


If waiters can say sorry, why can’t bankers?

It’s Saturday morning. I’m sitting in the Movenpick drinking coffee. I’ve been shopping in the Bahnhofstrasse. Beneath my feet is one of the biggest hordes of gold bullion in the world. Out of the window I observe the quiet orderliness of Zurich’s Paradeplatz, the hub of Swiss banking. It takes the waiter to bring my attention inside. He’s charged me for a “Gipfeli” I didn’t order. He apologies. Why, it occurred to me then, have the world’s bankers not said sorry for the credit crunch and their part in creating the mess we’re in? Read on ›