PR comes into its own when clients are in deep trouble – whether of their own making or not. Speed, intelligence, guile, contacts, PRs need them all when the chips are down.
Gordon Brown’s “Bigotgate” gaffe was fabulous. He’s caught complaining that his staff put him with the wrong sort of elector (having said he was opening himself to all comers) and then says he misunderstood what Mrs Duffy was saying. What’s to learn? Read on ›
Categories: Crisis management / Energy issues / History of PR / Three Mile Island
26 April 2010
One comment
Veteran journalist Martin Bell’s account of the TMI accident of 1979 relied on his own memories of the event and on archive material and fresh interviewing, but Bell has ignored a mass of evidence, which would tell a very different tale to the one broadcast on 17 June, 2006, in BBC Radio 4’s Archive Hour. Read on ›
Greenpeace has forced a tantrum out of Nestlé. Under pressure Nestlé broke the golden rule corporates must obey on social media platforms – never get personal. Read on ›
The HolySee has apologised, rightly, for the Catholic’s Church’s cover up of the abuse of children in their care. But there are aspects of this case which should make us hesitate to single out the Catholic Church’s reputation for special attention. Read on ›
Warren Buffett said recently on CNBC that the rules of crisis management are get it right, get it fast, get it out, and get it over. For the first time ever, I’m going to push back on Mr. Buffett’s advice. Read on ›
Categories: Crisis management / Opinion research / Trust and reputations
21 February 2010
3 comments
Here’s a critique of the tyranny of apologies and the hypocrisy of sponsors and the general public. It’s a call to all to stop faking it. It is a cry for the return of commonsense, reserve and a mind-your-own-business attitude. Read on ›
Contrary to popular crisis management mythology, most dramas and disasters aren’t really crises at all. Chin up: things aren’t often really all that bad. Read on ›
Made public yesterday, the last words from a family of four: “We’re in a Lexus. . . and we’re going north on 125 and our accelerator is stuck. . . we’re in trouble. . . there’s no brakes. . . we’re approaching the intersection. . . hold on. . . hold on and pray. . . pray.” Read on ›
Despite having more off-side affairs than Tiger Woods, despite deceiving us all as Dad of the Year, while he dumped the kids to play away, I’m backing John Terry’s claim to remain captain of England. Read on ›
Warning: this post is counter-revolutionary. A recent BBC’s Culture Show celebrated how WikiLeaks exposes anything which comes its way with no chance of legal comeback. Supposedly this will usher in a revolution in openness. Here’s the case against transparency in defence of trust. Read on ›
