Trust and reputations

We are supposed to be short of trust and reputations are certainly under constant and vicious attack. We need to see where trust really does lie, and whether we ought to recalibrate our assessment of reputations.

Categories: Trust and reputations

14 November 2008

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Learning to manage unpopularity

Over lunch at the “Weinstube zum Rothen Ochsen” (Red Bull) in Stein am Rhein I catch up on this week’s FT output. I discover the chairman of Channel 4, Luke Johnson, commenting:

“The overriding truth about bad publicity is that it is rarely as damaging as your worst fears. Even Bernard Matthews Farms is prospering again, in spite of taking a battering last year over bird flu. There is a lot of noise out there in the media jungle, and stories soon get forgotten: the bandwagon rolls on.” Read on ›

Categories: Credit Crunch / Trust and reputations / Zurich

8 November 2008

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If waiters can say sorry, why can’t bankers?

It’s Saturday morning. I’m sitting in the Movenpick drinking coffee. I’ve been shopping in the Bahnhofstrasse. Beneath my feet is one of the biggest hordes of gold bullion in the world. Out of the window I observe the quiet orderliness of Zurich’s Paradeplatz, the hub of Swiss banking. It takes the waiter to bring my attention inside. He’s charged me for a “Gipfeli” I didn’t order. He apologies. Why, it occurred to me then, have the world’s bankers not said sorry for the credit crunch and their part in creating the mess we’re in? Read on ›

Categories: Trust and reputations

29 October 2008

One comment

I smell big business for PR

Yesterday in the midst of recession, Volkswagen briefly became the world’s most valuable company, worth £238 billion. Hedge funds were gambling, which is what they do for a living, that VW shares would fall. Read on ›